Purposes for Collection, Use and Disclosure of Personal Information
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fendrihan.ca (the “Site”).
Completing Orders
Information such as name, physical address, email address, payment information and order information are collected, used and disclosed to complete orders made on Fendrihan.ca. For example, we use this information to process payment, facilitate delivery, and to process returns.
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Personal Information
By placing an order, you authorize the use of your name, physical address, billing address, telephone number, and email address.
By submitting personal information to Fendrihan.ca, you agree that Fendrihan.ca may collect your personal information and you consent to the use, disclosure and transfer of your personal information in accordance with this privacy policy and as permitted or required by law.
Personal information is collected by placing an order online, participating in contests and giveaways, placing product or site reviews, creating a loyalty account, and requesting information from Fendrihan.ca.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Marketing Communications
We may use your personal information to send you marketing-related communications, such as our email newsletter. You are able to unsubscribe from such communications at any time.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Visiting our Website
Certain information is automatically collected when you visit our website. This includes such things as an IP address, browser type, device type and location. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use cookies, which are text files that are placed in a browser in order to remember certain information. We use first-party cookies to administer key functions on our site, such as remembering items you have placed in your shopping cart and allowing you to access your account without having to re-enter your log-in information.
We also allow third-party cookies to be used with visitors to our website to facilitate interest-based advertising. These cookies are used to collect non-personally identifiable information about visitors across multiple websites in order to deliver ads that are targeted based on user interests. For more information about interest-based advertising and how to opt out, please visit http://www.youradchoices.com/.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Disclosures Required by Law
It is possible that we could be required to disclose information to law enforcement agencies or parties to a civil proceeding in response to a warrant, subpoena or court order.
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Security and Use of Service Providers
We have implemented administrative, physical and technical security measures to protect the information that you provide to us. For example, we restrict access to those employees who require access, and databases are password-protected.
We use a third-party provider that is compliant with the Payment Card Industry Data Security Standard to facilitate payment in a secure manner. We do not handle or retain credit card information on our site. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Some service providers may be located in foreign jurisdictions, including the United States, such that personal information may be transferred and stored in those jurisdictions. Personal information located in a foreign jurisdiction could be subject to access by governmental and law enforcement agencies in that jurisdiction. For more information about our practices with respect to outsourcing and transfers to foreign jurisdictions please contact us using the information provided below.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Inquiries and Access to your Personal Information
We attempt to ensure that personal information is as current and accurate as necessary. Individuals have a right to access and to seek corrections of their personal information that is in our possession. If you would like to obtain access to or seek corrections of personal information we may have, or if you have any questions about our personal information-handling practices, you may write to us or email us at the following addresses:
Fendrihan Ltd.
1404 Cormorant Rd, Unit 4
Ancaster, Ontario L9G4V5 Canada
E-mail: customerservice@fendrihan.ca
Toll-free: 1-877-432-4337
